Barclays Bank Plc
Financial Ombudsman decision DRN0037414 Not upheld
Not upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Fri Jan 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Service failure
In the Ombudsman’s words
F complained to Barclays and asked it to carry out a chargeback.Card dispute or chargeback
Barclays attempted a chargeback and made a number of mistakes in the course of doing so.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0037414.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.