Mortgage Express
Financial Ombudsman decision DRN0028874 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Thu May 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
Mortgage Express won’t allow their mortgage to remain on an interest only basisMortgage administration
Mortgage Express should have made clear that the 2009 switch to interest only was a temporary concessionComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0028874.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.