Barclays Bank Plc
Financial Ombudsman decision DRN0027855 Not upheld
Not upheldoutcome, as published by the Ombudsman
£3,000redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Complaint handling
In the Ombudsman’s words
Barclays then chased Mr K for payment of the balance it had created on the credit card accountCharges and fees
Mr K complains that Barclays Bank Plc wrongly chased him for a debt on his closed credit card account, and will not pay him adequate compensation.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0027855.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.