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Bank of Scotland Plc
Financial Ombudsman decision DRN-6465526 Not upheld
Not upheldoutcome, as published by the Ombudsman
£75redress stated in the decision
Wed Jul 29deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mr T complains that Bank of Scotland plc, trading as Halifax, won’t refund money he lost when he was the victim of an investment scam.APP scam refund refused
Rules cited
PSR APP reimbursement requirement, FCA Consumer Duty (PRIN 2A)
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6465526.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.