Bank of Scotland Plc

Financial Ombudsman decision DRN-6454358 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Thu Jul 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

Ms T does not have an Uber account and did not make this payment herself.Unauthorised transaction

Ms T complains that Bank of Scotland plc has failed to deal with her fraud claim and subsequent complaint appropriately.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6454358.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.