Clydesdale Bank Plc
Financial Ombudsman decision DRN-6450603 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Wed Jul 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Service failure
In the Ombudsman’s words
refund £46.93 of interest charged to the accountCharges and fees
poor customer service leading to them promising to apply an interest waiverService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6450603.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.