MONZO BANK LIMITED
Financial Ombudsman decision DRN-6443098 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Sat Apr 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Charges and fees
In the Ombudsman’s words
I’ve considered whether Monzo acted fairly when closing Mr Y’s account.Account closed or refused
Mr Y complains that Monzo Bank Limited failed to uphold his chargeback request, put him in an unarranged overdraft and loaded a default against him.Charges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6443098.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.