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Bank of Scotland Plc
Financial Ombudsman decision DRN-6436246 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Jul 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
Mrs T complains about the way Bank of Scotland plc trading as Halifax treated her in relation to her mortgage. Specifically, she’s unhappy about the unclear information and poor customer service she’s received in relation to the legal proceedings Halifax has taken.Mortgage administration
Mrs T complained about the contradictory information she’d received, and that the adviser she’d spoken to on 7 August had not mentioned the legal action. Halifax apologised and paid Mrs T £25.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6436246.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.