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Barclays Bank UK PLC
Financial Ombudsman decision DRN-6425067 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Jul 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Card dispute or chargeback
In the Ombudsman’s words
He closed his credit card account in October 2024 and was informed that he would be sent confirmation of account closure by post, which he did not receive.Account closed or refused
Mr G complains about how his credit card account and chargeback dispute were handledCard dispute or chargeback
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6425067.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.