Bank of Scotland Plc

Financial Ombudsman decision DRN-6418933 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Jul 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Support for vulnerable customers

In the Ombudsman’s words

X complains Bank of Scotland plc trading as Halifax unfairly closed his accountAccount closed or refused

Halifax failed to make reasonable adjustments to its service in light of his neurodiversitySupport for vulnerable customers

Rules cited

FCA Consumer Duty (PRIN 2A), Equality Act 2010

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6418933.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.