MONZO BANK LIMITED
Financial Ombudsman decision DRN-6407879 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Jul 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Account closed or refused
In the Ombudsman’s words
Mr A complains MONZO BANK LIMITED won’t refund transactions made from his accounts which he said he didn’t make or authorise.Unauthorised transaction
Monzo still refused to refund the transactions and said that its decision to close Mr A’s accounts had been done in line with the terms and conditions.Account closed or refused
Rules cited
Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6407879.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.