Starling Bank Limited

Financial Ombudsman decision DRN-6395709 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Jul 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Data and privacy

In the Ombudsman’s words

Starling did not accept her explanation and decided to close both W’s account and Miss M’s personal account.Account closed or refused

Starling also loaded negative fraud markers on the National Fraud Database against: Miss M as W’s director (“the Marker”); Miss M in relation to her personal account; and W.Data and privacy

Rules cited

Financial Services and Markets Act 2000

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6395709.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.