Bank of Scotland Plc

Financial Ombudsman decision DRN-6392615 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Jul 31deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Bereavement and power of attorney

In the Ombudsman’s words

Birmingham Midshires said it should have put Mr M in contact with its bereavement team when he contacted it in mid-2024Mortgage administration

dealt with Ms M’s mortgage account after her deathBereavement and power of attorney

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6392615.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.