Lloyds Bank PLC

Financial Ombudsman decision DRN-6388867 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Jul 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Charges and fees

In the Ombudsman’s words

Mr A complains Lloyds Bank PLC won’t refund a transaction made from his credit card account which he says he didn’t make or authorise.Unauthorised transaction

Mr A was also unhappy that this transaction had incurred a £75 fee which took the balance of the credit card account over the agreed limit.Charges and fees

Rules cited

Consumer Credit Act 1974, Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6388867.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.