The Mortgage Business Plc

Financial Ombudsman decision DRN-6384692 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Jun 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Mortgage administration

In the Ombudsman’s words

She believes that she has been charged excessive rates of interest and charges.Interest and rates

In relation to the interest that accrued after the mortgage term ended. When TMB wrote to Mrs A to tell her about an interest rate increase, it explained to her that it could not change the monthly amount it was collectingMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6384692.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.