HSBC UK Bank Plc
Financial Ombudsman decision DRN-6367229 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Jul 02deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Funds blocked or frozen, Service failure
In the Ombudsman’s words
Mr A complains HSBC UK Bank Plc unfairly blocked and then closed his account.Account closed or refused
Mr A complains HSBC UK Bank Plc unfairly blocked and then closed his account.Funds blocked or frozen
I do think HSBC could’ve expedited matters with the review – and when Mr A contacted it the information around timescales should’ve been clearer. HSBC has offered Mr A £50 for this service failingService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6367229.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.