J.P. Morgan Europe Limited

Financial Ombudsman decision DRN-6365441 Upheld

Upheldoutcome, as published by the Ombudsman

£460redress stated in the decision

Mon Jun 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback

In the Ombudsman’s words

Mr V has complained about the way J.P. Morgan Europe Limited trading as Chase dealt with a claim for money back in relation to a purchase he’d made using his debit card.Card dispute or chargeback

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6365441.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.