Loans 2 Go Limited
Financial Ombudsman decision DRN-6364348 Upheld
Upheldoutcome, as published by the Ombudsman
£600redress stated in the decision
Fri Jan 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Complaint handling
In the Ombudsman’s words
he didn’t think it fair that it should do so for the four days it took Loans 2 Go to respondCharges and fees
Mr G complained to Loans 2 Go as he wasn’t happy with how this was handledComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6364348.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.