Shawbrook Bank Limited

Financial Ombudsman decision DRN-6359734 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Jul 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

Mr S is also unhappy that Shawbrook initially told him it was upholding the complaint in its entirety, but later backtracked on this and only offered a total of £150 compensation for poor communication.Charges and fees

Mr S is unhappy at the way his application for a commercial mortgage was handled by Shawbrook Bank Limited.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6359734.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.