Bank of Scotland Plc

Financial Ombudsman decision DRN-6348876 Upheld

Upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Tue Jun 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Service failure

In the Ombudsman’s words

Due to the potential fraud risk BoS applied a block to Mr and Mrs M’s account on 1 July.Funds blocked or frozen

I also agree with our investigator and think that BoS could’ve done more to assist Mr M when he contacted it about the returned cheque on 25 June.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6348876.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.