TSB Bank plc

Financial Ombudsman decision DRN-6341907 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jun 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Mortgage administration

In the Ombudsman’s words

TSB’s decision to apply for a possession order wasn’t unreasonable in all the circumstancesTreatment in financial difficulty

TSB has refused to switch the mortgage onto a fixed rateMortgage administration

Rules cited

Financial Services and Markets Act 2000

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6341907.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.