Santander UK Plc
Financial Ombudsman decision DRN-6337718 Upheld
Upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Fri Aug 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Funds blocked or frozen, Data and privacy
In the Ombudsman’s words
Santander took the decision to close both remaining accounts.Account closed or refused
Santander blocked Mr F’s accounts on 8 August 2024.Funds blocked or frozen
Mr F also had a separate complaint about the balance of his credit card, and the information Santander has reported to the credit reference agencies following the closure.Data and privacy
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6337718.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.