J.P. Morgan Europe Limited

Financial Ombudsman decision DRN-6328477 Not upheld

Not upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Fri Jul 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Support for vulnerable customers

In the Ombudsman’s words

Miss K complains that J.P. Morgan Europe Limited trading as Chase (Chase) refuses to refund a transaction she says she did not authorise.Unauthorised transaction

She also raised concerns about the way Chase handled her complaint, including delays, unclear communication, and a failure to recognise her circumstances and vulnerability.Support for vulnerable customers

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6328477.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.