Barclays Bank UK PLC

Financial Ombudsman decision DRN-6307614 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Jun 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Account closed or refused

In the Ombudsman’s words

Barclaycard is entitled to hold Miss B liable for any authorised transactions, and it is responsible for any unauthorised transactions made on Miss B’s credit card.Unauthorised transaction

Miss B also mentions the upset and inconvenience caused on being told that Barclaycard had decided to close her credit cardAccount closed or refused

Rules cited

Consumer Credit Act 1974, Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6307614.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.