FI-NEST LTD

Financial Ombudsman decision DRN-6301310 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Jun 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

In particular, it took legal action and added legal fees to the loan balanceCharges and fees

Miss C complains that FI-NEST LTD, the administrator of her shared equity mortgage, didn’t treat her fairly following the end of the term of the mortgage.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6301310.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.