MONZO BANK LIMITED
Financial Ombudsman decision DRN-6295017 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu May 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Card dispute or chargeback
In the Ombudsman’s words
Miss G complained to Monzo about its actions relating to the dispute, and about it charging her interest on the transaction she was disputing.Charges and fees
Monzo raised a chargeback claim on Miss G’s behalf for the transaction through the card scheme operator.Card dispute or chargeback
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6295017.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.