ZILCH TECHNOLOGY LIMITED

Financial Ombudsman decision DRN-6290512 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue May 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Card dispute or chargeback

In the Ombudsman’s words

Miss U is unhappy that Zilch Technology Limited (‘Zilch’) didn’t dispute a payment that she informed hadn’t been authorised by her.Unauthorised transaction

under the Visa chargeback rules that apply to Miss U’s Zilch card, a dispute can’t be raised until 15 days after the consumer first tried to resolve the matter with the merchant.Card dispute or chargeback

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6290512.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.