PayPal UK Ltd

Financial Ombudsman decision DRN-6289914 Upheld

Upheldoutcome, as published by the Ombudsman

£7,800redress stated in the decision

Tue Jul 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Charges and fees

In the Ombudsman’s words

PayPal blocked, or limited, T’s account and said it would hold the money for 180 days.Funds blocked or frozen

PayPal decided to take the money in T’s account as liquidated damages.Charges and fees

Rules cited

FCA DISP (Dispute Resolution)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6289914.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.