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First Complete Limited
Financial Ombudsman decision DRN-6289630 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£750redress stated in the decision
Thu Jul 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Service failure
In the Ombudsman’s words
did not give them clear information about the proof of income required by their lenderMortgage administration
his record keeping is poor and there is nothing to show that he set out in writing to Mr D and Mrs V what the lender neededService failure
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6289630.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.