TSB Bank plc

Financial Ombudsman decision DRN-6287119 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Jun 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Account closed or refused

In the Ombudsman’s words

Miss C raised 41 transactions as unauthorised in March 2020.Unauthorised transaction

TSB decided to close Miss C’s two TSB accounts on 16 March 2020 with immediate effect.Account closed or refused

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6287119.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.