Topaz Finance Limited

Financial Ombudsman decision DRN-6285235 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Jul 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Mortgage administration

In the Ombudsman’s words

Azurite didn’t respond to his request on 30 August 2025 for a further two month’s nil payment arrangement.Treatment in financial difficulty

Mr B is unhappy about the administration of his mortgage following the transfer of his account from his previous lender to Topaz Finance Limited trading as Azurite Mortgages.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6285235.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.