Santander UK Plc
Financial Ombudsman decision DRN-6278378 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu May 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Credit file reporting, Mortgage administration
In the Ombudsman’s words
that it has charged arrears fees even though it said it wouldn’tCharges and fees
She said this had had a wider impact, including on her credit file.Credit file reporting
Ms K complains about how Santander UK Plc has managed her mortgage, including that it has failed to correct an error in her nameMortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6278378.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.