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Elderbridge Limited

Financial Ombudsman decision DRN-6278066 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

The costs in question here were legal fees which weren’t applied to Mr and Mrs S’s loan at the time they were incurred, in 2011 and 2012, because of the financial difficulty Mr and Mrs S were in at that time.Treatment in financial difficulty

The complaint Mr and Mrs S complain that Elderbridge Limited has asked them to pay legal fees it says they owe on their second charge secured loan.Charges and fees

Rules cited

FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6278066.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.