Bank of Scotland Plc

Financial Ombudsman decision DRN-6277037 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu May 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Card dispute or chargeback

In the Ombudsman’s words

Miss G complains that Bank of Scotland plc (Halifax) didn’t do enough to protect her from losing £5,500, which she believes was paid as part of a scam.APP scam refund refused

Miss G then reported to Halifax that she felt she had been scammed and asked it to recover the funds. At this point, Halifax raised a chargeback claim on her behalf.Card dispute or chargeback

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6277037.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.