Barclays Bank UK PLC

Financial Ombudsman decision DRN-6276756 Upheld

Upheldoutcome, as published by the Ombudsman

£597redress stated in the decision

Wed Jun 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Charges and fees

In the Ombudsman’s words

refund £597 to Mrs R’s credit card account for the unauthorised transactionUnauthorised transaction

Rework Mrs R’s credit card account to remove any interest or charges related to the disputed transactionCharges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6276756.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.