Lloyds Bank PLC

Financial Ombudsman decision DRN-6272901 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Jul 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Card dispute or chargeback

In the Ombudsman’s words

Ms W complains Lloyds Bank PLC is holding her liable for a payment which she says she didn’t authorise.Unauthorised transaction

Ms W contacted Lloyds to report the payment as unauthorised and it raised a chargeback claim.Card dispute or chargeback

Rules cited

Consumer Credit Act 1974, Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6272901.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.