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Bank of Scotland Plc
Financial Ombudsman decision DRN-6260882 Not upheld
Not upheldoutcome, as published by the Ombudsman
£3,880redress stated in the decision
Wed May 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
She is unhappy that Halifax hasn’t refunded her the full amount she lost when she fell victim to a job scam.APP scam refund refused
Rules cited
PSR APP reimbursement requirement
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6260882.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.