J.P. Morgan Europe Limited

Financial Ombudsman decision DRN-6258950 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Fri Apr 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

Mr S complains that J.P. Morgan Europe Limited trading as Chase won’t open a bank account for him.Account closed or refused

Chase has agreed there were failures of customer service on its part. In particular it says a complaint, rather than feedback, should have been raised.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6258950.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.