OneSavings Bank Plc
Financial Ombudsman decision DRN-6253331 Upheld
Upheldoutcome, as published by the Ombudsman
£585redress stated in the decision
Thu Apr 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Mortgage administration
In the Ombudsman’s words
Pay Mr and Mrs E £585.00 – the cost of the valuationCharges and fees
didn’t handle their application for a mortgage fairly and reasonablyMortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6253331.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.