Santander UK Plc
Financial Ombudsman decision DRN-6243812 Upheld
Upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
Fri Apr 24deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Mortgage administration
In the Ombudsman’s words
Santander incorrectly credited this to the 2002 subaccount because it had changed the numbering of the subaccounts.Charges and fees
They are unhappy with how Santander has administered overpayments they made between July 2024 and March 2025.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6243812.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.