Clydesdale Bank Plc
Financial Ombudsman decision DRN-6239075 Not upheld
Not upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Tue Apr 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Identity checks and access
In the Ombudsman’s words
Mrs S complains that Clydesdale Bank Plc trading as Virgin Money closed her account.Account closed or refused
Mrs S has said she had to go into branch to provide identification documents.Identity checks and access
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6239075.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.