Bank of Scotland Plc

Financial Ombudsman decision DRN-6236168 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Wed Apr 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Bereavement and power of attorney

In the Ombudsman’s words

Halifax suspended access to the accountFunds blocked or frozen

Mrs B held power of attorney for a third party “A”Bereavement and power of attorney

Rules cited

FCA Consumer Duty (PRIN 2A)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6236168.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.