J.P. Morgan Europe Limited

Financial Ombudsman decision DRN-6232626 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Wed Apr 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

Chase’s internal notes show that each attempted credit-card transaction triggered a fraud alert.Unauthorised transaction

Mrs H also felt that her complaint was not handled well by Chase as she had to contact them several times during the following weeks seeking updates.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6232626.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.