Clydesdale Bank Plc
Financial Ombudsman decision DRN-6231817 Upheld
Upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Wed Apr 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Service failure
In the Ombudsman’s words
provided poor service when it attempted to open a deposit accountAccount closed or refused
acknowledged there had been poor service by Virgin MoneyService failure
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6231817.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.