Bank of Scotland Plc

Financial Ombudsman decision DRN-6226899 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Jul 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Mortgage administration

In the Ombudsman’s words

Miss P also complained that it wasn’t fair for BOS to have continued to charge interest following the offer that it madeInterest and rates

Miss P is unhappy with how she’s been treated by Bank of Scotland plc in relation to a mortgage.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6226899.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.