ZILCH TECHNOLOGY LIMITED

Financial Ombudsman decision DRN-6219129 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Apr 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Funds blocked or frozen

In the Ombudsman’s words

Ms F is unhappy that Zilch Technology Limited (‘Zilch’) failed to adequately protect her account from being accessed fraudulently.Unauthorised transaction

Zilch said it had now placed a block on Ms F’s account given someone was trying to make purchases using her card.Funds blocked or frozen

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6219129.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.