Revolut Limited

Financial Ombudsman decision DRN-6216856 Upheld

Upheldoutcome, as published by the Ombudsman

£175redress stated in the decision

Tue Apr 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Card dispute or chargeback

In the Ombudsman’s words

Mr and Mrs F are disputing two card payments and says these were unauthorised.Unauthorised transaction

They also said Mrs F had confirmed the larger payment in her banking app as part of a stronger authentication process known as 3DS.Card dispute or chargeback

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6216856.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.