Revolut Limited

Financial Ombudsman decision DRN-6209703 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Apr 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Card dispute or chargeback

In the Ombudsman’s words

Revolut has explained that it closed Mr B’s account because it had found he was abusing the chargeback scheme, and I’m satisfied that is fair and that it was in line with the terms and conditions of the account.Account closed or refused

Mr B has complained that Revolut Ltd failed to process chargeback requests he made in relation to a number of disputed transactions.Card dispute or chargeback

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6209703.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.