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Bank of Scotland Plc
Financial Ombudsman decision DRN-6200682 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu May 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
Mr C entered into a Personal Contract Purchase (PCP) agreement directly with HalifaxMortgage administration
Mr C was unhappy that Halifax did not do more to recover the funds from the dealership, that he was given incorrect information about his rights, and that Halifax did not respond properly to his communications.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6200682.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.