Lloyds Bank PLC

Financial Ombudsman decision DRN-6199666 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Apr 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Account closed or refused

In the Ombudsman’s words

Mr M complains that Lloyds Bank Plc won’t refund the money he says is lost as a result of a series of transactions he didn’t make or agree to.Unauthorised transaction

He said Lloyds gave him a months’ notice that it would be closing his accounts, which was unfair as he hadn’t breached any of the terms and conditions of his accounts.Account closed or refused

Rules cited

FCA DISP (Dispute Resolution), Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6199666.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.